Last updated: 20 August 2026

At Your Super Film, we care about your privacy and want you to feel confident about how we handle your information. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with and the rights you have over your information.

1. Who we are
Your Super Film is operated by Jack Siggers, trading as Your Super Film. For the purposes of UK data protection law, Your Super Film is the controller of the personal information we collect and use in connection with our website and services.
Contact details
Your Super Film
5 Lancaster Close
OX26 4TT
England

Email: hello@yoursuperfilm.co.uk
Phone: 07854 188494
Website: yoursuperfilm.co.uk

 

2. What personal information do we collect?
We collect information that you provide to us when you visit our website, make a booking, use our services or contact us. This may include:
Your name
Email address
Telephone number
Billing address
Delivery address
Booking and order details
Information you provide when contacting us
Your communication preferences
Payment and transaction information
We only ask for information that we need to provide our services and operate our business.

3. Payment information
Payments for Your Super Film are processed securely by Stripe. We do not store your full debit or credit card details ourselves. When you make a payment, Stripe processes the relevant payment information in accordance with its own privacy and security practices.

4. Information collected through our website
Our website is hosted and operated using Wix. When you visit our website, some information may be collected automatically. Depending on how you use the website and the technologies currently enabled on it, this may include:
IP address
Browser type and version
Device type
Operating system
Pages visited
Information about how you interact with the website
Technical information about your visit
We use this information where necessary to operate, secure and improve our website. Wix may also process information on our behalf as part of providing website hosting and related services.

5. Cookies
Our website may use cookies and similar technologies. Some cookies are necessary for our website to function properly. Other cookies may be used for purposes such as analytics, understanding how visitors use our website or other functionality. Where required by law, we will ask for your consent before using non-essential cookies. You can also manage or disable cookies through your browser settings.
Because the cookies used by a Wix website can depend on the particular features and services enabled on the site, we will keep our cookie information up to date as our website develops.

6. How we use your personal information
We use your information to provide and manage Your Super Film's services. This includes:
Processing your booking
Taking payment
Arranging delivery and return of equipment
Communicating with you about your booking
Providing customer support
Processing and developing your Super 8 film
Editing your footage
Delivering your finished film and raw footage
Responding to enquiries
Managing our customer relationships
Keeping appropriate business and financial records
Improving our website and services
Protecting our business, website and customers from fraud or misuse
Complying with legal and regulatory requirements
If you have agreed to receive marketing communications from us, we may also use your contact details to send you relevant news, offers and updates about Your Super Film.

7. Our lawful bases for using your information
Under UK data protection law, we need a lawful basis for processing personal information. The appropriate basis depends on why we are using it.

Providing our services - Contract
We use your information where it is necessary to provide a service you have booked from us. For example, we need your name and delivery address to send you a camera and your contact details to manage your booking.

Running our business - Legitimate interests
We may use personal information where this is necessary for our legitimate interests in running, maintaining and improving Your Super Film, provided that your rights and interests are not overridden. This may include managing customer relationships, maintaining appropriate business records, improving our services and keeping our website secure.

 

Legal requirements - Legal obligation
We may process and retain information where we are legally required to do so, for example for accounting, tax or other legal requirements.
Consent
Where we rely on your consent, we will ask you to actively provide that consent. You can withdraw your consent at any time.

8. Who do we share your information with?
We do not sell your personal information. We may share information with trusted third parties where this is necessary to provide our services or operate our business.
Wix
We use Wix to host and operate our website.
Stripe
We use Stripe to securely process customer payments.
Google / Gmail
We use Gmail, provided by Google, to manage our business email and communicate with customers.
Delivery and postal providers
We may share the information necessary to deliver and return cameras and other equipment, such as your name and delivery address.
Professional advisers
Where necessary, we may share information with professional advisers such as accountants, legal advisers or insurers.
Legal and regulatory authorities
We may disclose information where we are required to do so by law, or where necessary to protect our legal rights, customers or business.
We only share information where there is a legitimate reason for doing so.

9. Your Super 8 footage
Your Super Film is a little different from many businesses because, as part of providing our service, we handle your personal footage.
When you use our service, you send your completed Super 8 film back to us so that we can develop and edit it.
Your footage may contain:
Images of you
Images of friends and family
Images of children
Voices and conversations
Locations and other information visible or audible within the recording
We use your footage to provide the service you have purchased, including:
Developing your film
Digitising your footage where applicable
Editing your footage
Creating your finished film
Providing your finished film and raw footage to you
We will not use your personal footage for our own marketing, advertising or promotional purposes without your permission. Your footage will be retained in accordance with the retention periods set out in Section 10 of this Privacy Policy.
Filming other people
When you use our service, you are responsible for considering the privacy of the people you choose to film. If your footage includes other people, particularly children, you should make sure that filming them is appropriate and that you have any permissions you need.

10. How long do we keep your information?
We only keep your personal information for as long as we reasonably need it for the purposes described in this Privacy Policy. We regularly review the information we hold and securely delete or anonymise it when we no longer need it.
Our standard retention periods are:
Customer and booking information
We generally retain your name, contact details and booking information for 2 years after your last interaction with us, unless we need to keep it for longer for legal, accounting or other legitimate business purposes.
Payment and financial records
We retain information relating to transactions for 6 years, where necessary to meet our accounting, tax and legal obligations. We do not store your full debit or credit card details. Payments are processed by Stripe.
Raw and edited digital footage
We retain your raw digital footage and finished film for 12 months after your final film has been delivered to you. We keep your footage during this period so that we can respond to reasonable customer requests, resolve issues and, where possible, provide another copy if you lose your original download. After 12 months, your digital footage will be securely deleted, unless we have a legal or other legitimate reason to retain it for longer.
Physical film
We retain your physical Super 8 film for up to 6 months after your final film has been delivered, unless you have arranged for its return to you. After this period, the physical film may be securely disposed of.
Marketing information
If you have opted in to receive marketing communications, we will keep your marketing contact information until you unsubscribe or we otherwise determine that we no longer need it for this purpose. If you unsubscribe, we will stop sending you marketing communications. We may retain a limited record of your request so that we can respect your preference and avoid contacting you again.
Website and technical information
Information collected through our website, including cookies and analytics information, may be retained for different periods depending on the technology and service involved. We will only retain this information for as long as necessary for the relevant purpose.
We may retain information for longer where we have a legal obligation to do so, where it is necessary to establish or defend legal claims, or where there is another legitimate reason permitted under applicable data protection law.
We will not keep personal information indefinitely simply because it might be useful in the future.

11. Keeping your information secure
We take reasonable technical and organisational steps to protect your personal information against accidental loss, unauthorised access, unauthorised disclosure, misuse, alteration or destruction. We use established third-party providers, including Wix, Stripe and Google, to help us operate our business. However, no method of sending or storing information online can be guaranteed to be completely secure.

12. International transfers
Some of the service providers we use may process personal information outside the UK. Where personal information is transferred internationally, we will take appropriate steps to ensure that it continues to receive an appropriate level of protection under applicable UK data protection law.

13. Marketing
If you have opted in to receive marketing communications from us, we may send you emails about Your Super Film, including news and updates, new services, special offers, promotions and other information we think may be relevant to you.
You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or by contacting us at hello@yoursuperfilm.co.uk.

14. Your privacy rights
You have a number of rights under UK data protection law. Depending on the circumstances, you may have the right to:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete your personal information.
Restrict how we use your information.
Object to certain ways we use your information.
Receive or transfer your information in certain circumstances.
Withdraw consent where we rely on consent to process your information.
These rights are subject to certain legal conditions and exceptions, so they will not apply in every situation. If you would like to exercise any of your rights, please contact hello@yoursuperfilm.co.uk. We may need to ask you for information to confirm your identity before dealing with your request.

15. How to complain
If you have a concern about how we have handled your personal information, please contact us first. We'd like the opportunity to understand and resolve your concern.
You also have the right to complain directly to the UK's data protection regulator, the Information Commissioner's Office (ICO).

16. Children's privacy
Our website and services are not specifically directed at children. We do not knowingly collect personal information from children for the purpose of providing our services.
However, customers may naturally record children as part of their Super 8 footage. As the person using our service and making the recording, you are responsible for considering whether you have the appropriate permission to film other people.

17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, the technology we use, how we process personal information, or data protection law or regulatory requirements.
When we make changes, we will update the “Last updated” date at the top of this page. We recommend checking this page occasionally so that you are aware of any changes.

 

18. Contact us
If you have any questions about this Privacy Policy or how Your Super Film uses your personal information, please contact us.
Your Super Film
 5 Lancaster Close
 OX26 4TT
 England

 Phone: 07854 188494
 Email: hello@yoursuperfilm.co.uk
 Website: yoursuperfilm.co.uk