FREQUENTLY ASKED QUESTIONS
How does it work?
Complete the booking form on our website and we'll confirm your dates are available. Once your deposit and payment are made, we'll post your camera to you a few days before your filming start date - set up and ready to go, with a how-to guide included.
Once you're done filming, pop the camera back in the prepaid box and send it our way. We'll develop your film (around 14 days), then edit it to your brief. You'll get a first draft with one round of amendments, followed by your final edit and raw footage - the whole process takes around 21 working days from when we receive your camera back.
Do I need to pay in full upfront?
Once we've confirmed your booking is available, we require full payment upfront, plus a £200 refundable deposit. This deposit covers the camera while it's with you, and is refunded in full once it's safely back with us in the same condition it was sent. We know days like these can be unpredictable, so if anything doesn't go quite to plan, just drop us a message - we'll always be fair and happy to help.
What's included in the price?
Everything - the camera, film, development, digitising, and a fully edited film (with one round of amends), delivered digitally along with your raw footage. The delivery and return of the camera are also included.
Do I need any experience with Super 8?
Not at all. Our cameras arrive fully loaded with the film, so once it’s with you it’s ready to go! Your camera will also arrive with a handy how-to guide.
How much film do I get?
Our packages include one roll of film (which is already loaded in the camera). Each roll gives you 2 minutes 20 seconds worth of raw, unedited footage. Your final film will depend on the quality of the footage you get but we’ll always make this as long as possible.
How long do I have the camera for?
Choose between a 5-day (£395) or 7-day (£445) package - this covers the time you'll actually have the camera with you for filming, separate from the time it takes to arrive and be returned.
Who is editing my film?
Jack is both one of our founders and our in-house editor. With over a decade of experience in post-production - cutting, grading and graphics for movies, short films and broadcasters - he brings a professional eye to every edit. Outside of work, Jack loves documenting his own life on Super 8, so he knows exactly what a home movie is worth, and will treat yours as his own.
Where do you deliver to?
Currently, we only deliver to the UK.
Late return policy?
A prepaid return label will be provided for the next working day after your hire period ends, and the camera needs to be posted back to us by that date (we go by the postmark or courier collection date, so postal delays on your end aren't held against you). If it's posted back late, a late fee of £50 per day applies for each day it remains outstanding, deducted from your £200 deposit.
When will the camera arrive?
We will aim to deliver your camera a few days before the event start date you've stated. Because of this we recommend booking as early as possible to ensure this is possible!
What happens if the camera is damaged, lost, or doesn't arrive in time?
If the camera is returned damaged or is lost, your liability is capped at your £200 deposit - we won't pursue you for costs beyond that unless there's clear negligence, theft, or deliberate damage involved. If your camera is returned in different condition than it was sent, just let us know as soon as possible at hello@yoursuperfilm.co.uk so we can sort it together.
Can I choose the music for my edited film?
Yes - let us know the mood you're going for (joyful, romantic, calm, cinematic, upbeat, or leave it to us) and we'll find a fitting royalty-free track. We can't use commercial music, but we'll find something that suits your day perfectly.
How long does editing take?
Once we've received your camera back and had the film developed (around 14 days), we aim to have your final edited film - along with a first draft and one round of amendments - ready within around 21 days of receiving your Super 8 back.
Can I get the raw, unedited footage as well as the edited film?
Yes - you'll receive both your raw footage and the finished edited film.
Can I request changes to the edit?
As part of your package, we offer one round of amendments where you can check out a first draft and ask for some changes!
Can you feature my film on your website or social media?
Only with your permission. During booking you can choose whether you're happy for us to share your film publicly, or keep it private.
Can I cancel or change my booking dates?
You can cancel for a full refund within 14 days of booking, or up until your camera is dispatched - whichever comes first. Once your camera has been sent out, your booking becomes non-refundable, since that's when our service begins. If your plans change, just get in touch as soon as possible - we consider rescheduling requests on a case-by-case basis, subject to availability.